E-Therapy Site Privacy Policy

E-therapy Limited (“E-therapy Limited”, “we”, “us”, or “our”) operates the website located at www.e-therapy.uk. We operate an online service through the Site enabling members to receive telehealth services from various healthcare providers (the “Services”). This privacy policy was developed to explain how information from and/or about you is collected, used, and disclosed when you use the Site or the Services.


Important Definitions
When the term “Personal Information” is used in this Privacy Policy, that means information about you that is personally identifiable to you, such as your personal contact information (e.g., name, address, email address, or telephone number), personally identifiable medical or health information (“Health Information”), and any other non-public information that relates to such information (collectively, “Personal Information”). When the term “De-Identified Information” is used, it means information that is neither used nor intended to be used to personally identify an individual. Lastly, when the term “Cookies” is used, it refers to the small pieces of information that a Site sends to your web browser while viewing a website.

If you have questions or concerns about this Privacy Policy, please contact us by sending an email to support@e-therapy.uk

Our privacy practices are intended to comply with the Health Insurance Portability and Accountability Act (“HIPAA“). The privacy of your Health Information will be maintained by us as required by HIPAA and the regulations promulgated under that Act.

Children under age 18
We do not knowingly allow persons under the age of 18 to create E-therapy Accounts that allow access to our site.

The Personal information we collect or maintain may include:
  • Your name, email address, age, username, password, and other registration information
  • Health Information that you provide this Site, which may include records or information relating to your medical or health history, diagnostic images, health status and laboratory testing results, and other health related information
  • Health information about yourself, prepared by the health care provider(s) who provide the Services through the Site such as treatment and examination notes, medical records, and other health related information
  • Billing information that you provide us, such as credit card information.
  • Information about the mobile device or computer you are using, such as the kind of computer or mobile device you use, what Internet browser you use, and other information about how you use the Site
  • Other information that you input into the Site or related services

Your Personal Information may be used by us for the following purposes (subject to applicable legal regulations):
  • To provide you with the Services
  • To improve the quality of healthcare via the performance of quality reviews and other similar activities
  • To create De-identified Information such as aggregate statistics relating to the use of the Service
  • To send you notice when Site updates are available,
  • To market and promote the Site and the Services to you
  • To fulfil any other purpose for which you provide us Personal Information
  • For any other purpose for which you give us authorisation

Personal Information that we collect or you provide (subject to applicable legal restrictions) may also be disclosed:
To service providers, contractors and other third parties we use to support our trade and who are bound by contractual obligations to keep your personal information confidential and use it only for the specific purposes for which we disclose it to them.
  • As lawfully required, which can include providing information as required by a court order.
  • When we believe that disclosure is necessary to protect your safety or the safety of others, to investigate fraud, to protect our rights, or to respond to a government request.
  • To a buyer or other successor in the event of a merger, restructuring, divestiture, dissolution, reorganization or other sale or transfer of some or all of E-therapy’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is part of the assets transferred.
  • For any other purpose disclosed by us when you provide the information.

Information We Collect via Technology
As you use the Site or the Service, some data may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
  • Your Site Activity Information. We may keep track of some of the actions that are taken on the Site, such as the content of searches you perform on the Site.
  • Access Device and Browser Information. When the Site is accessed from a computer or other device by you, we may collect anonymous information from that device, such as your Internet protocol address, connection speed, browser type, and access times (collectively, “Anonymous Information”).
  • Cookies. We may use both session Cookies (these expire once your web browser is closed) and persistent Cookies to make the Service and the Site easier to use, to improve our advertising, and to protect both you and E-therapy. You can instruct your browser to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit, change your options accordingly.
  • Google Analytics. We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as what pages users visit on the Site, how often they visit the Site, and what other sites they visited before coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics gathers only the IP address assigned to you on the date you visit the Site, instead of your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser in order to identify you as a unique user the next time you visit the Site, the Cookie can only be used by Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is reduced by the Google Analytics Terms of Use and the Google Privacy Policy.

De-Identified Information
De-Identified Information may be created and used by us without restriction.

Information You Share With Third Parties
This Privacy Policy only applies to information we collect through the Site and in text, email and other electronic communications sent through or linked with the Site. This policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we recommend that you read their privacy statements.

Modification of Information.
Members will be able to edit and update some of their information through the Site. Any requests to modify any information may also be directly submitted to support@e-therapy.uk

Limitations on Information Deletion
You may request deletion of your Personal Information by us, but please note that E-therapy may be required (by law or otherwise) to retain this information and not delete it (or to keep it for a certain time, in which case we will adhere to your deletion request only after we have fulfilled such requirements). When we delete any Personal Information, it will then be deleted from the active database, but may remain in our archives and we may also keep Anonymous Information about your use of our Service. Once some of your Personal Information is disclosed by us to third parties, we may not be able to access that information any longer and cannot force the modification or deletion of any such information by the parties to whom we have made those disclosures. After we delete any Personal Information, we will retain De-Identified Data and will continue to use De-Identified Data as permitted under this Privacy Policy.

The steps we take to secure your information
We employ reasonable physical, managerial and electronic security methods to help protect against unapproved access to Personal Information, such as encryption. But please be aware that no data transmission, whether via the Internet or data storage facility, can be guaranteed to be 100% secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

Report Violations
You should report any security violations via email, please send one to us at

Changes to this Privacy Policy
We may edit this Privacy Policy occasionally in the future. We will post any revised version of the Privacy Policy on this page. Continued use of our Service following notice of such changes will demonstrate your acknowledgement of such changes and agreement to be bound by the conditions and terms of such changes. By using the Site, you are agreeing to our collection, use and removal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.