FAQ


1. Why should I join the e-therapy network?

There are significant benefits associated with using the e-therapy platform to conduct online therapy. Therapists enhance their practice by being able to reduce costly no-shows, reach new clients, increase client satisfaction and operate in a flexible manner with convenient scheduling of sessions.
E-therapy is a secure, HIPAA and HITECH compliant platform that complies with data protection and privacy policies. Online video platforms such as skype and facetime compromise client privacy, security and confidentiality. These platforms do not meet the requirements outlined by HIPAA and HITECH.

2. I'm a licensed therapist. Am I eligible to join E-therapy’s provider network?

Licensed, qualified and experienced therapists registered with an approved body such as the BACP, UKCP or any other United Kingdom recognized regulatory organization are invited to apply with a view to joining our network. Please be aware that in order for your registration to proceed you would be required to submit proof of your identity, qualifications, registration with an approved body and existing professional liability insurance.

3. How much does e-therapy cost?

E-therapy is free to use by our providers and there is no commission, service charges or other fees to pay. E-therapy generates demand for your service enabling you to grow your practice without incurring additional costs. Our platform also offers providers a secure and convenient platform for conducting video sessions, technical and customer support, and marketing tools for your online practice.

4. How do e-therapy providers get compensated for their video counselling sessions?

E-therapy’s online system is designed to process payments automatically. Therapists receive their session fee within 48 hours of completion. As described earlier there are no commission, service charges or other fees.

5. What kind of computer or technical equipment do I need to use e-therapy?

One of the following operating systems:
  • Windows version 7, 8, 10
  • Macintosh version OS X 10.7 or newer
One of the following Internet browsers:
  • Chrome version 31 or newer
  • Firefox version 24 or newer
  • Internet Explorer version 8 or newer
A webcam and microphone (available in stores or online)

6. I already use other video platforms (Skype, Facetime, etc.) with my clients. How is E-therapy different?

Unlike skype or facetime, e-therapy is specifically designed for secure, private and confidential sessions. Using our platform, you and your clients can conduct video counselling sessions and exchange messages easily and securely.
We take personal health information and privacy seriously, which is why e-therapy’s platform is 100% encrypted and HIPAA compliant. Using our platform, you can be confident that you are adhering to the very best practices for online counselling.

7. How is my client's personal health information (PHI) protected?

E-therapy is a HIPAA compliant company and adheres to all HIPAA policies and regulations, including staff training and third-party auditing. In addition, sessions conducted through e-therapy are encrypted to ensure that you and your clients can exchange information securely through our site.

8. Are sessions recorded?

Sessions are not recorded or stored to ensure privacy and security of data.

9. How many new clients will e-therapy refer to me?

New clients who visit www.e-therapy.uk in search of online video therapy may choose you as their therapist. Because of this, there is significant potential to grow your business as your affiliation with E-therapy will generate significant demand for your services. We maintain a balanced quota of therapists based on demand as this ensures that our therapists are active and well compensated.