Mental Health Information - Crisis Contacts

Who to contact if you need urgent support in a crisis

If you feel suicidal or feel like harming yourself or other people:

  • Call 999 and ask for an ambulance if you can’t get to the Emergency department
  • Ask someone else to contact 999 for you or take you to A&E immediately
  • Go to your nearest Accident and Emergency department (A&E). You can search for your local department through the NHS Choices website

For non-emergency situations:

Mental health services

If you are already receiving support from mental health services, you should have a care plan. This will include details of who you should contact in a crisis.

If you can't find your care plan:

During the day

Contact your Community Mental Health Team (CMHT) and ask for your care co-ordinator or the person on duty.

During evenings, weekends or bank holidays

Call your local crisis team.

Emotional support

If you would like to offload or talk to someone about your problems, then you may find an emotional support line useful. Some to try are:


Offering emotional support 24 hours a day
Tel: 116 123

Sane Line

Offering specialist mental health emotional support 6-11pm everyday.
You can also send an e-mail through their website.
Tel: 0845 767 8000


Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm Monday to Friday.

FRANK helpline

Tel: 0800 77 6600
Available 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator.