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What is e-therapy.uk?

e-therapy is an online platform that specialises in the delivery of online therapy via secure live high definition video. We provide a convenient, cost-effective and evidenced-based alternative to the conventional method of accessing therapy. This enables users access a licensed, experienced and qualified therapist/counsellor from the comfort of their home, office, Personal space at a time that is convenient.

Who are the Therapists?

All our therapists are qualified, licensed professionals with vast experience in counselling and psychotherapeutic approaches. They are all members of the British Association of Counselling and Psychotherapy (BACP) and adhere to strict ethical and professional guidelines. Their backgrounds and qualifications have been checked and verified by e-therapy and they have all been carefully selected based on level of experience, qualifications and expertise in dealing a vast range of psychological and emotional difficulties.

How do I choose a therapist?

We have over fifty therapists to choose from. The search function is designed to streamline this process. Using the fields provided you can narrow your search to provide you with the most appropriate therapist. Search therapists by therapy type, gender, approach to treatment, therapist name and language.

Is online therapy appropriate for me?

Online therapy is as effective as face to face therapy for a range of psychological and emotional conditions. It also provides a convenient, hassle-free and cost-effective alternative to conventional in-person visits. All that is required is an internet connection and access to a personal computer, tablet laptop or any other device that can connect to the internet. Online therapy has been shown to be effective in dealing with a wide range of conditions including work related issues, stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem and much more.

Online therapy is not appropriate if:
  • You have thoughts of hurting yourself or others
  • You are a minor or under 18 years of age
  • You are in an urgent crisis or an emergency situation
  • You are currently experiencing an acute episode in the context of a severe and enduring mental health diagnosis
  • You were required to undergo therapy or counselling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

Is online therapy a substitute for in-person visits?

Online therapy has been shown to as effective as conventional face to face visits. This is based on research conducted to prove the effectiveness of this mode of delivering therapy. e-therapy provides a convenient, hassle free and cost-effective alternative to conventional visits. Online therapy provides users with more flexibility and choice, hence assisting those who would benefit from therapy access a therapist without being discouraged.

How does it work?

e-therapy enables users connect with a therapist using real time, high definition video. Users would be required to register by providing basic information. Once registered you will be able to choose from a wide range of therapy providers by using the search function to find the appropriate therapist. Once a therapist has been selected you can view more information and proceed to book the selected therapist if you are satisfied. You will then be directed to the therapist’s calendar where you can select a date and time that suits you based on therapist availability. Once a date and time has been selected you will be prompted to make a payment using a debit or credit card. You will receive an e-mail confirmation of the appointment shortly afterwards. E-mail reminders will be sent prior to the commencement of therapy. On the date and time of your appointment, log into your account and proceed to UPCOMING APPOINTMENTS on your dashboard. You will see a red JOIN button beside the date and time of your appointment. This JOIN button will only be present thirty minutes before your scheduled session. Click this button to enter the virtual therapy room where your therapist will connect with you and commence the therapy session.

Can I message therapists?

Clients have the option to send messages to therapists to seek further clarification about their practice before committing to an appointment. Response times may vary, but therapists aim to respond as soon as they possibly can. There is also the option to book a 25-minute session with a therapist if a client requires further reassurance that a therapeutic relationship can be established with a particular therapist.

How many therapy sessions do I need?

The number of therapy sessions required would depend on individual client needs. Each client should work collaboratively with their chosen therapist to decide on the number of sessions that would be appropriate and effective. Therapists may suggest a short term approach of 5-6 sessions, while other clients may require longer term therapy sessions. Clients can also choose to utilise the service for one-off supportive intervention in a non-structured manner. Please be aware that online therapy is not suitable for crisis or emergency situations.

How much does it cost?

A fifty-minute session is priced at £65.00 and a twenty-five-minute session is £35.00. Most therapy sessions are fifty minutes in length. However, we have provided the twenty-five-minute option for clients who wish to access therapy for brief, unstructured support. The twenty-five-minute option also gives users the opportunity to explore the therapeutic relationship with their chosen therapist before committing to future appointments. Users also have the opportunity to message therapists for free to seek further clarification prior to committing to future appointments.

e-therapy offers a discounted price of £60.00 for a fifty-minute session if five sessions are purchased in advance.

Will Insurance cover online therapy?

Some insurance providers cover online therapy. Please check with your provider to verify that they will cover the cost of your therapy sessions on E-therapy.uk.
If you consider using your health insurance, please check your coverage carefully by asking the following questions:
  • Do I have mental health insurance benefits?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician or general practitioner?

How effective is online therapy?

Online therapy has been shown to be as effective as face to face therapy. Research studies have indicated that there is no difference in effectiveness when online therapy is compared to face to face therapy in reducing symptoms. For a description of these studies, please click on the link below.

How secure and private is the e-therapy platform?

e-therapy’s telehealth platform has been designed and engineered to ensure that video sessions and client health and personal information are secure, private and confidential. Video sessions are not recorded and cannot be viewed by third parties. Our privacy and confidentiality standards are more advanced than what is required by law or regulations.

  • Everything you tell your therapist is confidential and cannot be disclosed
  • e-therapy will not disclose your information to insurance companies or employers without your permission
  • Users have the option to delete messages that have been sent or received
  • All the messages between you and your therapist are secured and encrypted by military-grade 256-bit encryption.
  • Our servers are hosted in an "A Grade" facility, ensuring the best-in-class security and protection.
  • Our browsing encryption system (SSL) is provided by GeoTrust a world leader in online security and encryption.
  • Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event of theft or external interference.

Is my payment secure?

All payments made on the e-therapy website are processed through a secure payments system. We do not store debit or credit card details. When making a payment your card details are encrypted using Secure Sockets Layer technology (SSL) upon transmission to our secure payment service provider.

Do I get a refund If I miss or cancel a session?

Clients receive a full refund if a scheduled session is cancelled prior to 48 hours before the commencement of therapy. If Clients cancel within 48 hours, no refund is available. If your therapist cancels a scheduled appointment, clients receive a full refund or the option to reschedule with the same therapist or another therapist of their choice.

Is there a subscription or membership fee?

There are no subscription or membership fees. Registration is free and you will never be required to pay a fee to maintain an account on E-therapy.uk. We operate a pay per visit system and you will only be required to make a payment prior to a therapy session. E-therapy.uk offers discounted rates for five therapy sessions booked in advance.

Does E-therapy provide counselling or therapy services?

Please be advised that E-therapy.uk does not provide counselling or therapeutic services. e-therapy is an online platform that connects users to a licensed, qualified and experienced therapist using live audio-visual conferencing. All our therapists work independently and are not employees of e-therapy limited. All our therapists and counsellors adhere to strict British Association of Counsellors and Psychotherapists (BACP) professional guidelines, ethics and principles.

How do I get started?

Please select the register option to get started. Register as a client and complete the required fields to set up your account. This will enable access to your dashboard. Use the search function to select a therapist of your choice. We strongly believe your experience on our platform will be both insightful and transformative.